what will you do?

• help shape the omni-channel collections treatment strategy so that we maximise our use of analytics & technology to optimise collections efficiency
• formulate strategy to improve collections across different delinquency buckets and different products using segmentation, clustering and other analytical techniques
• work closely with operations and credit risk teams to ensure the feedback loop is closed and learnings are relayed into our credit decisioning strategies
• discover and experiment with new and innovative techniques leveraging technology, data and operations to improve on both soft and hard collections
• designing the data infrastructure for collections that can serve as the ground layer for product, analytics, operations and other teams making the correct and relevant data available with ease
• creating, designing and maintaining dashboards and infra for reporting, performance management, early warning signals to ensure proper control and intervention at the right stage maintaining business agility and continuity
• working closely with operations teams to ensure all strategies, experiments are executed flawlessly on ground balancing both flexibility and precision
• working along with multiple teams like data science, operations, product to monitor and provide a 360 degree view on collections and planning with relevant stakeholders on all projects related to collections
• designing processes and writing SOPs related to regulatory guidelines, credit risk decisions, operational controls and stakeholder management  

you should apply if you:

• have 2 to 6 years relevant experience as an analyst in data-driven environments, with proficiency in SQL & python 
• possess a strong combination of proficiency in both business analytics and operations
• have the ability to see the bigger picture while paying attention to the small details on ground to build scalable processes while getting your hands dirty
• have a passion for numbers and are determined to achieve daily targets with the operational rigour that translates into long term results
• are comfortable with ambiguity, believe in first principles, and have the skill to transform broad ideas into action plans
• have the ability to analyse and solve complicated problems, and distil that complexity into simple and concise communication