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area collections manager - hyderabad
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what will you do?
    • own recoveries for AP & Telangana, ensuring strong portfolio outcomes and vendor performance
    • own various metrics to improve the rate of recoveries for the stressed portfolios by creating appropriate infrastructure and resources for carrying out the last mile operating plan, ensuring a highly efficient follow up framework
    • own vendor partners and teams to deliver all critical metrics with adequate performance tracking & ground routed strategy building
    • ensure highly customer centric recoveries
    • review and update management on portfolio level performance for your locations and segment level
    • ensure adherence to compliance policies, processes and auditory requirements
    • identify segments for legal hardship tools, alternate strategy to improve the collections
    • participate strategically and tactically to develop and implement portfolio treatment to maximise collections
    • raise timely red flags in early bucket collections processes while assessing and improving sourcing quality to minimize downstream delinquencies
you should apply if you:
    • possess 5+ years of field collections experience in financial services, with a strong focus on recoveries
    • bring hands on experience managing collections across AP & Telangana markets, with strong understanding of local dynamics
    • have prior experience in digital product collections and unsecured lending, especially personal loans (PL)
    • possess high operational rigour & are highly result oriented
    • have exceptional analytical, problem solving and research skills
    • have the ability to manage multiple vendor partner teams, large portfolios & volumes with approach to coaching and training your team members
    • have the clear ability to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product 
    • have the required knowledge and flare to work with new technology solutions and ability to get deep into problem solving of critical concerns

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