what will you do:

• driving the overall time bound risk operational activities and its KPIs, activities involving policy execution/underwriting, portfolio reporting, etc
• developing, implementing and governing KPIs reporting for the portfolio of programs (risk, collections, partner), providing visibility to the milestones and performance across all activities
• managing multiple stakeholders (internal and external) for ensuring end objective delivery requiring frequent communication, organization/time management and problem solving skills
• identifying and setting up new processes by working with multiple cross-functional teams
• designing SOPs and metrics of the new processes being set up
• driving continuous improvement culture by identifying process gaps, automating manual error points and creating monitoring and corrective controls
• leading business critical high impacting activities and ensures they are delivered within planned timelines and with expected measurable output
• supporting team members as-needed to improve processes, provide project intervention and coaching, etc
• updating SOPs and metrics basis performance analysis of the running processes, support in team tech architecture revamp/upgradation. 

you should apply if you have:

• 2-4 years of ops experience in NBFCs/Fintechs with strong stakeholder management experience
• 2 years of min experience working with tech and risk teams
• experience managing prioritization, risk tasks keeping user experience and business requirements in the picture
• track record of employee development (including an emphasis on selection and retention)
• ability to build relationships and influence others without authority
• ability to identify gaps and communicate with tech, product, risk, business, and leadership
• proficiency in excel, google sheets, SQL, tableau, databricks
• strong written and verbal communication skills